19cannabisbusinessinsights.comMARCH - MAY 202419of reach of rapid service. "We also do training protocols to ensure that they know how to replace those systems and also identify if it is a faulty system component that needs to be replaced," adds Knutson.Knutson recalls a client who had difficulties with CO2 supply as well as some preprocessing that was necessary to achieve maximum output due to bottlenecks that weren't necessarily related to the machine. The team helped them tailor the machine's process to accommodate the constraints that the customer had within their business. Knutson goes on to say that typically, the IES team walks into a customer's facility and performs a deep diagnostic on the system to determine why the customer's yield is declining and works with them to identify areas of improvement to increase the throughput on their whole operation.The company takes a hands-on approach all the way from sales through the lifecycle of the system to ensure their clients get the system required to obtain the required output while also meeting their timeline. To this end, IES offers refurbishing and a trade-in program. Customers can not only purchase high-end supercritical CO2 extraction systems from the company, but they can also get refurbished systems at a reduced price if they are starting small or have budgetary constraints. Eventually, when the business grows, they can trade that in for a newer model. With the Trade-In Program, even customers who do not own an IES machine can trade in that system for an IES system that will get them running with higher throughput, resolution, and a more reliable system.With a long-term objective of worldwide expansion, the company aspires to serve consumers in a diverse market. With a track record of selling hundreds of systems in the US, IES is now venturing into the European market. Moving forward, IES hopes to produce all commercial systems from the new manufacturing facility in upstate New York, which is currently in the works. IES is currently working on a new model that will be launched by the end of the year and would be a universal plug-and-play model that can be easily installed anywhere in the world regardless of voltage. Alongside, the company will be releasing add-ons to the machine, which will allow the creation of more boutique goods while also reducing the amount of post-processing labor necessary for specific products, such as fractional and removal of heavy fats and waxes. According to Knutson, the firm is dedicated to the success of all clients, and one of the company's primary goals is to reduce customer costs and lead times. As part of the cost-cutting strategy, the company intends to maintain the same pricing for all of its products independent of inflation or market fluctuations. "We want to provide high-end models at the best possible price, which is exactly what we are doing now and will continue to do in the future," concludes Knutson. WE MORPHED THE SYSTEM TO INCLUDE MORE AND MORE AUTOMATION, INTEGRATION AND PROCESS CONTROL, WITH THE KEY FOCUS OF REDUCING THE COST OF OWNERSHIP, MOSTLY AROUND LABOR AND IMPROVING THROUGHPUT AND SPEED
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