Hugh Horne, regional operations manager at Perfumania, is a seasoned operations leader with over a decade of experience in retail and logistics. Known for driving performance, profitability and customer satisfaction, he brings a strong background in SAP materials management and strategic supply chain execution.
A Visionary in Retail and Logistics Operations
Horne's professional journey is marked by a consistent track record of enhancing operational efficiency and driving strategic growth. Beginning in frontline retail with MetroPCS, he quickly demonstrated leadership potential and business acumen, managing store operations, boosting customer satisfaction and driving revenue growth. He transitioned to First Coast Energy as a district manager, where he oversaw territory-wide performance, enhanced food service programs and improved compliance and staffing strategies.
His regional influence expanded at Williams-Sonoma, Inc., where he led multi-site operations and installations across the Southeast, delivering results through innovation in B2B logistics and performance reporting. Horne also founded H&H Express Logistics LLC, where he managed all aspects of the company's transportation operations He collaborated with clients to plan deliveries and shipments, coordinated product inventory and storage within warehouses and utilized analytical skills to optimize delivery schedules and maximize cost-effectiveness.
Hugh Horne plays a vital role in talent development, mentoring regional managers and instilling a culture of continuous improvement
Driving Regional Excellence and Strategic Growth
At Perfumania, Horne oversees daily operations across numerous retail locations throughout the United States and its territories. He ensures adherence to corporate standards in quality, customer service, and operational efficiency. His role spans multiple functional areas, including logistics, supply chain, human resources and customer service, where he collaborates cross-functionally to execute organizational goals.
A key player in strategic planning, Horne develops and implements regional initiatives aligned with growth and profitability targets, monitors performance metrics and ensures execution exceeds operational benchmarks. His expertise in SAP materials management enables him to optimize inventory and logistics systems, strengthening the backbone of the company’s supply chain. He also plays a vital role in talent development, mentoring regional managers and instilling a culture of continuous improvement.
From budgeting and financial analysis, to vendor negotiations and regulatory compliance, his multifaceted leadership ensures Perfumania’s retail operations remain agile, competitive and customer-focused in a dynamic market.
